Question 1

Who owns the website if we don't want to keep using your services and want to take the website elsewhere?

Accepted Answer

You do of course. You paid for it!

We hear stories of companies that charge to build sites and then charge them again if they wish to take their site to a different hosting provider. We think that’s just plain crazy.
While our designs are custom to your business and the content and page structures are developed by following a thorough and proven process, the website files, pages, and content are all the property of the client once paid in full.

Should you need to take your site and host elsewhere for whatever reason in the future, you have the freedom to do so.

Know why? Because you paid for it!

It is your responsibility, should you decide to leave, to transfer all content and images into your new site.

Question 2

How long does the process take?

Accepted Answer

Because each site is uniquely customized, the amount of time it takes to complete a website can vary greatly.

The first draft of the design can take up to 1-2 weeks to complete. We then go back and forth with each client  to tweak the design to make sure everything is to your liking. Once the design has been approved, we begin work on putting it into the system. This process takes another 1-2  weeks.

Once the design is in the system, we enter the content phase. This is where we will collect the content you want us to transfer into your new site and input/modernize it for you. We also tweak the website system around your specific needs. The completion time of this content phase is unknown because clients can take anywhere from 0-52 weeks to get us all their content.

All in all, from start to finish, you can have your website up in about 3 weeks, but It depends on how quickly we are given all the content and communication on changes needed.

What would make the process go longer than average?

Besides the outlier example listed above, the most frequent reasons for the delay in the website process are:
 • Employee turnover – the person responsible for managing the process on your end either leaves your company or assumes another position.
 • Lack of assets – like staff photos or pictures and videos from case studies, previous work, or testimonials.
 • Multitasking – the business gets busy and the website gets put on the back burner
 • Communication delays – decisions can’t be made in a timely manner and rely on infrequent committee meetings or some formal process.
 • A Global pandemic – that just happens in the movies, right?

Question 3

Are any contracts required?

Accepted Answer

No.   Your site build is paid for in advance, so we do not require any formal contracts.   All content you provide, is owned by you and you are free to use it anywhere.  Any content you paid for belongs to you.

Question 4

Once we have the website up and running, what do we do?

Accepted Answer

Once you have created a free WIX account and the website is completed, we will transfer ownership to you.  It's a super easy process done by email and will immediately enable you access to all the features that come with the site.

LMA can stay on as an administrator for as long as you need, but you are free to remove us the moment you take site possession.   Your designer will go over how to manage the website so you can take control and made edits, add pages, move items etc...

If you require additional training on how to maintain your website, we have an add-on service for that where you will have one-on-one or group training (through Zoom) with the person who built your site, so you can make changes yourself as needed.

Question 5

Do you offer training for the websites you build?

Accepted Answer

Training is not required, but we do offer one-on-one training, if needed, for an add-on fee which will allow you to make changes to your site as needed. Most of the features are simple and straightforward to manage and can be used by anyone with minimal computer knowledge but If for any reason you need help or have problems, schedule a training session.

Most people find that it’s easier than they expected and that their anxiety was greater than it needed to be. Our training is focused on the most common editing functions to help you best understand the basics as well as address any special needs or questions you may have regarding your site. We find that after training many clients are able to perform the edits they need without assistance. However, we are just a phone call away should any questions or special needs arise

Question 6

Are there any warranties with your websites?

Accepted Answer

We follow a comprehensive quality assurance check to make sure the website we build with you functions as it should and works as it should in a variety of browsers and on multiple devices. Should an issue arise that is directly related to the programming and development of the site, we will work to correct the issue at no cost to you. Should issues arise from deleted content, deleted pages, or errors while updating the site that require our services, we will discuss prior to engaging and billing. Bottom line is we want to be fair and want you to trust that your site will work as it should.

Question 7

What is CMS in Web Design?

Accepted Answer

A content management system (CMS), such as WIX or WordPress, is an online platform designed to help you create, upload, and maintain digital content without having to use any code. Ideal for creating blogs and business websites that need to be regularly updated, CMS are typically very user-friendly, providing a simple interface.

Question 8

What Does SEO Stand for in Web Design?

Accepted Answer

SEO stands for search engine optimization, and refers to the process of optimizing your website to give it the best chance of appearing high up on search engine results pages (SERPs). Using organic methods (i.e. not paying money to the search engine), you can improve the position of your website on search engine results pages and, as a result, increase the number of clicks and visitors to your website.

Question 9

How Important is Web Design?

Accepted Answer

Web design is important because it can affect your business performance. A poorly-designed website that’s hard to use will reflect badly on your brand, and could negatively impact your sales. Alternatively, a professionally-designed, user-friendly website should help to keep visitors on your site and increase sales. Considering over 2.14 billion people worldwide are expected to buy online in 2022, this is an opportunity you can’t afford to miss out on.

Question 10

Have you ever designed a website for ‘my type’ of business?

Accepted Answer

We get this question a lot and most likely the answer is yes we have–or we have at least worked with a business modeled like yours with similar goals and challenges. While we can never replace the experience and expertise you have within your business, we can offer a promise to ask intelligent and meaningful questions and lead you through the process with purpose and focus. Every business is different and unique so our development process combines the best practices of website design and small business marketing with your unique needs, goals, and vision to deliver a results-focused website marketing tool.

Question 11

Will I be able to access my website statistics without contacting you?

Accepted Answer

Yes. We integrate Google Analytics into all sites and as part of that process can set up access for you to view the results any time you need on your own.

Question 12

The "Going Live" process

Accepted Answer

Once the site is built and content is added, it’s time to review and prepare for the world to see your work. 
Our ‘go-live’ process involves the following components and is done by our team:

• We test our work in current versions of major desktop browsers,a including those made by Apple (Safari), Google (Chrome), Microsoft (Internet Explorer 11 and Edge), and Mozilla Firefox.
 • We review links and images to ensure they work and present as intended.
 • We ensure the domain is properly set to point to the new hosting environment.
 • We test logging into the website.
 • We test logging into any special feature areas.
 • We test website forms to ensure they work and go to the right person.
 • We set up Google Analytics to make sure we’re able to track and measure activity once the site goes live.
 • We check any 301 redirects that were set up to make sure Google will see your content even though the location has changed.
 • Several other smart and techy things are done by talented folks with fancy computers to make sure all is right for launch.

Question 13

What does your website development process look like?

Accepted Answer

In summary, it includes the following:

• Overall Goals. Communication and collaboration between the project manager and the client to map out the features and functions of the website.  Who are your customers, how will we add value and attract more of them to your website?
 • Menu & Page Flowchart. Mapping out the menu, its main pages, and supporting pages that will make up the navigation for the website as a whole. We want visitors to get where they want to go as easily as possible.
 • Interface Design. The custom process of creating the look and feel of the website based on the business brand, the goals of the project, and the intended audience or audiences involved. We want visitors to quickly understand what you offer and how to get where they need to go, regardless of the device.
 • SEO Worksheet. The keyword-focused approach used to ensure individual pages within the website are constructed with the purpose of being found in Google.  Utilizing best practices of content, programming, and planning, we can help increase the opportunity that Google will respect your site.
 • Content Management System (CMS) Integration. Programming the custom graphics, features, functions, and page flowchart into the content management system. This is the brain of the website and how you will edit and manage your pages moving forward.
 • Content. This process will typically take the most of your time.
 • Content Review. A thorough review of grammar, forms, and functions to ensure your site is ready to be seen by the world.
 • Quality Assurance / Go-Live Process. Includes testing to ensure all links work as they should, the website appears as it should across multiple browsers and devices, that the overall functionality desired is operational, and that the site is ready to be published for the world to see.

Question 14

Can you transfer over all the content from our current website?

Accepted Answer

We will transfer over all text on all the pages of your website. Not only do we transfer it but we organize it and make it nicer looking, formatted better, and more modern, if we can. If the site has usable images on the content pages, we will also transfer those and oftentimes enhance them in photoshop to make them look more professional.

Question 15

How much work do I have to do?

Accepted Answer

As you can imagine, the answer to this question will vary from project to project. However, we do our best to manage each project as efficiently as possible. That being said, we do not expect to develop the site without your participation, insight, experience, and assistance in helping us understand what will work best for your business and your goals.

Our experience is only as good as the collaboration we have with you. We need your insights, your experience, your expertise, your customer relations, your unique advantages, strengths your weaknesses, and opportunities.

You see, we’re not just building a thing. We’re building a tool that is the digital hub for your voice of authority. The place where you build trust, confidence, and connections with folks who haven’t met you yet. Where you stand out from the crowd and pull away from the competition.

And we can’t bring that to life without you.

So yeah, we have a framework and a process. But it’s not on autopilot. It’s a series of collaborations we do together to deliver a site that delivers value to your customers and return to your business.

Question 16

Will I be able to edit the website when it's completed?

Accepted Answer

Yes. All websites we develop are built on a content management system that will allow easy access to edit pages as frequently as you need while connected to the internet.

Question 17

Do you only use the WIX CMS (Content Management System)?

Accepted Answer

Yes.  We started using WIX in 2020 and love the system for many reasons like it's cost, it's ease of use for clients and it's constantly growing features.

Key Wix Stats and Facts
 • Wix was started in 2006 and went public in 2013
 • Wix hit the 1 million user mark in 2009, 10 million in 2011, and 50 million in 2014.
 • Wix’s market cap was estimated at $4.5 billion in 2017.
 • In 2019, Wix had more than 120 million users, 4.2 million of which being premium users.
 • Wix has had 61.65 million visits in the last 6 months.
 • Over 22 million mobile sites use Wix.
 • Wix powers over 600,000 e-commerce stores.
 • Over 44,000 apps are downloaded daily from the Wix App Market.
 • Wix is the most visited Wix-based site, with 61.65 million visits in the last 6 months.

Among all websites using a content management system, Wix’s market share is 3.4% according to W3techs.(https://w3techs.com/technologies/history_overview/content_management/ms/y) This makes Wix the third most popular website building solution after WordPress (64.1%) and Shopify (6.4%).

Looking only at the simple website builders category, Wix is the leader and captures 45% of the market share (according to BuiltWith)(https://trends.builtwith.com/cms/simple-website-builder/traffic/Entire-Internet). Squarespace (16%) and GoDaddy Website Builder (10%) are the second and third-biggest competitors.

How does this work?

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